Frequently Asked Questions | Elite Mobile Auto Care Victoria
ABOUT OUR SERVICE
Q: Do you really come to my home?
A: Yes — that's exactly what we do. We load all our equipment into our vehicle and drive to wherever your car is parked. This could be your home driveway, your apartment building, your office car park, or anywhere else with reasonable access. There's no need to drop your car off anywhere.
Q: Do you need power or water at my location?
A: We need access to a standard 240V power outlet (we carry up to 20m of extension leads). We will require access to a garden tap, though we do need a drain nearby for run-off water.
Q: What areas do you service?
A: We are based in Burwood (3125) and service all Melbourne suburbs. There is no travel fee for locations within approximately 20km of Burwood. A small travel fee may apply for outer suburbs. just ask when you get a quote.
Q: What are your hours?
A: We work Monday to Sunday, 8am to 9pm. We can accommodate early morning starts if you need your car ready before work.
Q: How do I book?
A: You can get a free quote by filling in our online form, calling us on 0410 004 560, or messaging us through Instagram or Facebook. We typically respond to all quotes within 2 hours during business hours.
ABOUT PRICING
Q: How much does car detailing cost?
A: Pricing varies depending on the service and the size and condition of the vehicle. As a guide, basic exterior details start from $79, full interior details from $109, and ceramic coating packages from $599. We provide a free, personalised quote before any work begins.
Q: Do you charge extra for very dirty cars?
A: We assess every vehicle honestly before providing a quote. If a vehicle requires significantly more time due to its condition (for example, heavy pet hair, excessive dirt, or neglected interiors), we will let you know upfront. We never charge more than the agreed quote without your approval.
Q: Do I need to pay a deposit?
A: We request a small deposit of 30% for all jobs. This will be discussed when you confirm your booking.
ABOUT THE RESULTS
Q: How long does ceramic coating last?
A: Our 3-year package uses a professional double-layer coating that lasts up to 36 months. Our 5-year package uses a multi-layer professional system rated for 5 years of protection. Both are backed by a manufacturer warranty. Longevity also depends on how the vehicle is maintained after application.
Q: How should I prepare my car before you arrive?
A: For exterior work, you don't need to do anything. we do a full pre-wash before any correction or coating work. For interior work, please remove any personal items from the cabin so we have full access to all surfaces.
Q: How long does the service take?
A: A basic exterior wash takes 1–2 hours. A full interior detail takes 2–4 hours. A full detail (interior + exterior) typically takes 4–6 hours. A ceramic coating package takes 6–8 hours. We will give you a specific time estimate when you book.
ABOUT SPECIFIC SERVICES
Q: What's the difference between a car wash and a car detail?
A: A car wash removes loose surface dirt quickly. A car detail is a much more thorough process that decontaminates, corrects, and protects the paint and deep cleans the interior. Detailing uses professional products and techniques that preserve your car's condition long term.
Q: Can you remove a bad smell from my car?
A: In most cases, yes. Our steam cleaning process combined with professional odour-neutralising treatments is highly effective against smoke, pet, food, and mildew odours. Severe smoke damage may require multiple treatments.
Q: Is paint correction safe on new cars?
A: Yes, when performed by a professional using the correct products and technique. A single-stage machine polish on a new car is commonly done to remove any swirl marks from the manufacturer's pre-delivery preparation, and is the ideal preparation before applying ceramic coating.